Terms of service

TERMS OF SERVICE

OVERVIEW

 The terms "we", "us" and "our" refer to PIÈCE DE RÉSISTANCE. PIÈCE DE RÉSISTANCE operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the client, with a curated shopping and gallery experience (the "Services"). PIÈCE DE RÉSISTANCE is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.


 

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.


 

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.


 

SECTION 1 - ACCESS AND ACCOUNT


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use the Services.

 

To use the Services, including accessing or browsing our online catalog or acquiring any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person or entity.

SECTION 2 - OUR PRODUCTS & COLLECTIBLE WORKS

We make every effort to display the colors, textures, patinas, and material characteristics of our products and gallery works as accurately as possible. However, because many pieces in our catalog are handmade, hand-carved, cast, or constructed from raw natural media (such as timber, stone, glass, and metal), natural variations in grain, texture, edge finishing, and color will occur and form an inherent part of the work.

Furthermore, final visual appearance may differ depending on your device, settings, and display configuration. We do not warrant that the physical appearance of any work will identically match its digital rendering or meet subjective aesthetic expectations.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product or limited-edition series at any time and may limit the quantities or sales of any work to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS, CANCELLATIONS & RETURNS

When you place an order or issue a deposit, you are making an offer to purchase. PIÈCE DE RÉSISTANCE reserves the right to accept or decline your order for any reason at its sole discretion. Your order is not finalized until PIÈCE DE RÉSISTANCE issues a formal confirmation. We must receive and process payment or deposit before an order is accepted into production or released for transport.

Sales, Returns & Withdrawal Rights:

  • General Sales Terms: All Business-to-Business (B2B) transactions, custom commissions, made-to-order productions, and orders shipped outside the European Union are strictly Final Sale and non-refundable once confirmed.

  • European Union B2C Exception: In accordance with EU Directive 2011/83/EU, private European consumers (B2C) purchasing eligible, non-custom products have a mandatory 14-day right of withdrawal from the date of delivery. Returned items must be shipped back fully insured in their original condition and gallery packaging at the buyer's expense. Pursuant to Article 16(c), this right does not apply to custom-made, bespoke, commissioned, or backordered items specifically designated as non-returnable.

  • Full details regarding returns and cancellation eligibility are governed by our Terms of Sale & Return Policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and availability are subject to change without notice. The price charged for a work will be the price in effect at the time the order is placed and set out in your invoice or confirmation email. Posted prices do not include taxes, duty fees, customs charges, or white-glove shipping unless expressly itemized at checkout.

You agree to provide current, complete, and accurate purchase, billing, and contact information for all transactions. You represent and warrant that (i) credit card or wire information provided is true and complete, (ii) you are authorized to use the payment method, and (iii) charges incurred will be honored by your financial institution.

SECTION 5 - SHIPPING, LOGISTICS & TRANSIT CLAIMS

All delivery estimates are indicative only and not guaranteed. PIÈCE DE RÉSISTANCE relies on third-party specialist art couriers and white-glove freight services.

Transit Damage & Inspection Protocol:

  • Every piece is inspected and documented prior to release.

  • Upon delivery, the recipient must inspect the shipment immediately in the presence of the carrier.

  • Any claim regarding transit damage, defects, or missing items must be noted directly on the carrier’s delivery receipt and submitted to info@piecederesistance.com within 24 to 48 hours of receipt with high-resolution photographic documentation of the damaged work, crate, and outer packaging.

  • Failure to report damage within this inspection window constitutes full acceptance of the piece in its delivered state and may void transport insurance coverage.

Title and risk of loss pass to you upon delivery to the destination address or release to your nominated carrier. We are not liable for transit delays caused by customs hold-ups, carrier schedules, or events beyond our reasonable control.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services and content—including but not limited to branding, design cataloging, text, high-resolution imagery, video, audio, artist biographies, and layout—are owned by PIÈCE DE RÉSISTANCE, its artists, licensors, or partners, protected under international copyright, trademark, and intellectual property laws.

You are granted a limited license to access the website for personal viewing and procurement purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, download, or commercialize any material without our prior written consent.

PIÈCE DE RÉSISTANCE names, logos, product names, and design marks are trademarks of PIÈCE DE RÉSISTANCE. Shopify’s name and logo are trademarks of Shopify. All other trademarks belong to their respective owners.

SECTION 7 - OPTIONAL & THIRD-PARTY TOOLS

We may provide you with access to optional third-party tools or integrations (e.g., payment gateways, AR view tools, freight estimators) over which we exert no monitoring or control. Access to such tools is provided "as is" and "as available" without warranties or endorsements. We assume no liability arising from your use of optional third-party tools.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain hyperlinks to external sites or media operated by third parties. We are not responsible for inspecting, evaluating, or warranting the content or accuracy of third-party platforms. Any engagement with third-party sites is done entirely at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

PIÈCE DE RÉSISTANCE is powered by Shopify, which provides our online storefront infrastructure. However, any acquisition or contract you enter into is strictly made directly with PIÈCE DE RÉSISTANCE. You acknowledge and agree that Shopify is not a party to your transactions and bears no liability or responsibility for sales, transit, or product outcomes. You hereby release Shopify and its affiliates from claims arising out of your purchases with PIÈCE DE RÉSISTANCE.

SECTION 10 - PRIVACY POLICY

Personal data collected through the Services is processed in accordance with our Privacy Policy and Shopify’s Privacy Policy. Because our storefront is hosted by Shopify, personal and transaction data is securely transmitted and processed globally to fulfill orders and operate the storefront.

SECTION 11 - CLIENT FEEDBACK & INQUIRIES

If you submit, transmit, or post suggestions, design inquiries, reviews, or feedback ("Feedback"), you grant us a perpetual, royalty-free, worldwide license to use, reproduce, adapt, and publish such Feedback for promotional, operational, or commercial purposes. We are under no obligation to keep Feedback confidential or pay compensation for its use.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the Services may contain typographical errors or omissions regarding technical dimensions, availability, lead times, HS codes, or pricing. We reserve the right to correct errors, update information, or cancel orders if any catalog data is inaccurate at any time without prior notice (including after an order has been placed).

SECTION 13 - PROHIBITED USES

You may use the Services for lawful purposes only. You are prohibited from using the platform to: (a) conduct unlawful activities or violate international/local laws; (b) infringe upon intellectual property rights; (c) scrape, mine, or harvest artwork imagery, bios, or database entries using automated tools, robots, or AI scraper agents without permission; (d) upload malicious code, viruses, or spam; or (e) bypass security or access-control protocols. We reserve the right to block access or cancel orders for violations of this section.

SECTION 14 - AGENTS & AUTOMATED SYSTEMS

Autonomous software agents or automated tools accessing the platform must clearly identify themselves in their user-agent string as "Agent/[Name]", adhere to security headers, and refrain from masking computer activity or circumventing CAPTCHA controls.

SECTION 15 - TERMINATION

We reserve the right to terminate your access to the Services or decline orders at our sole discretion without notice. Provisions relating to Intellectual Property, Sales Terms, Disclaimers, Limitation of Liability, Indemnification, and Governing Law shall survive any termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED BY PIÈCE DE RÉSISTANCE, ALL SERVICES, PRODUCTS, AND GALLERY WORKS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PIÈCE DE RÉSISTANCE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, ARTISTS, AGENTS, CONTRACTORS, OR LOGISTICS PARTNERS (NOR SHOPIFY AND ITS AFFILIATES) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES—INCLUDING LOST PROFITS, REVENUE, DATA, OR REPLACEMENT COSTS—ARISING FROM YOUR USE OF THE SERVICES OR PURCHASES OF ANY PRODUCT, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless PIÈCE DE RÉSISTANCE, Shopify, and our affiliates, directors, partners, officers, employees, and artists from any third-party claims, damages, liabilities, or expenses (including legal fees) arising out of your breach of these Terms or violation of any third-party rights.

SECTION 19 - SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, that provision shall be enforced to the maximum extent permitted, and the remaining provisions shall remain valid and in full force.

SECTION 20 - ENTIRE AGREEMENT

These Terms of Service and any published store policies constitute the entire agreement between you and PIÈCE DE RÉSISTANCE, superseding any prior communications or agreements.

SECTION 21 - ASSIGNMENT

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

SECTION 22 - GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements for Services shall be governed by and construed in accordance with the laws of France. Any disputes arising from these Terms or purchases shall be subject to the exclusive jurisdiction of the courts located in Paris

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service on this page. We reserve the right to update or modify any part of these Terms by posting updates to the site. Continued use of the platform following updates constitutes acceptance.

SECTION 24 - CONTACT INFORMATION

Questions regarding these Terms of Service should be sent to us at info@piecederesistance.com.

Our official gallery details are as follows:

PIÈCE DE RÉSISTANCE

Email: info@piecederesistance.com

Address: PDR PARIS SAS, 63 rue Condorcet 75009 Paris, France

VAT Identification No.: FR41999903396